InReach Product Update (September 2022)

InReach App Change Log – September 2022

InReach App Front-End

Features

• Added new subcategories of verified support to the “Service Type” dropdown menu:
  • [Hygiene and Clothing category] Haircuts and Stylists
  • [Medical category] Trans Health – Gender Affirming Surgery
  • [Medical category] Trans Health – Hormone and Surgery Letters
  • [Medical category] Trans Health – Hormone Therapy
  • [Medical category] Trans Health – Primary Care
  • [Medical category] Trans Health – Speech Therapy

• Added phase 1 of native Spanish translations feature for the United States and Mexico to improve accessibility 
  • Users can now select native Spanish translations provided by InReach
  • During phase 1 of this feature roll-out, users will see a banner text alert notifying them of the status and their ability to switch to Google Translate if needed

• Added new ‘Local Community Reviewer’ user account type
  • Local Community Reviewers will contribute their own knowledge of LGBTQ+ affirming resources in their community and/or their lived experience accessing LGBTQ+ services in their own community to the InReach App
  • Learn more about the new InReach Local Community Reviewer Program here

User flow if a Reviewer has already been approved by the InReach team:

• The user (e.g., someone already affiliated with InReach as a volunteer, intern or board member, or someone who has already been vetted by InReach) indicates they have already been verified by the InReach team for the Local Community Reviewer position
• The user’s account is created and functions as a regular InReach user account until InReach staff approve/confirm the user’s “Community Reviewer” permissions in the back-end data portal (*once approved, any reviews left by the user will trigger the new “Verified Reviewer” badge)

User flow if a Reviewer has NOT already been approved by the InReach team:

• The user indicates that they have not yet been verified by the InReach team for the Local Community Reviewer position
• The user is then prompted to complete a set of screening questions to ensure they are eligible to serve as a Local Community Reviewer for InReach
• The user’s account is created and functions as a regular InReach user account until InReach staff approve/confirm the user’s “Community Reviewer” permissions in the back-end data portal (*once approved, any reviews left by the user will trigger the new “Verified Reviewer” badge)

• Updated resource seeker user account optional demographic information sign-up flow
  • Users can now indicate their country of origin via an easy typeahead menu (*or use the ‘prefer not to say’ option)
  • Updated race/ethnicity options

• Added new photos Foursquare integration to the InReach App front-end for the United States
  • Thanks to the support of Foursquare For Good, photos provided by Foursquare (and approved by the InReach team) will appear on an organization’s InReach profile page under a new ‘Photos’ tab
  • The next phase of this new photo feature will incorporate verified service providers and local community members suggesting photos to the InReach team

• Added ability on front-end for users to search for safe, verified resources in 3 new U.S. territories:
  • Puerto Rico
  • Guam
  • Northern Mariana Islands

Safe help is InReach for all members of the diverse LGBTQ+ community.